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To close a remote control session from the desktop Tap the X in the upper right corner of the TeamViewer QuickSupport app.Tap the TeamViewer QuickSupport app icon. To close a remote control session from the desktop: To close a remote control session from the device You should now see the remote control session displayed on your screen. The device user should then see a prompt similar to the one below. The required session ID is automatically displayed on the device. If the TeamViewer QuickSupport app does not launch on the device, ask the device user to tap the icon. If your browser has pop-up blocking enabled, then allow pop-ups for your MobileIron Core URL.Launch the TeamViewer 10 application when prompted.If a page requesting a session ID displays, ignore it. Select Actions > Android Only > Remote Control.Ĭonfirm that the device is supported by for Android. In the Admin Portal, go to Devices & Users > Devices.It should be displayed in the MobileIron app catalog on the device. This section explains how to start a for Android remote control session.Īsk the device user to install the TeamViewer QuickSupport app.